Frequently Asked Questions
Are the goblets safe to drink from?
Yes. Our chalices are lined with stainless steel for safe, everyday use and easy cleaning. Hand-wash recommended to preserve ornate detail.
Do the watches use a reliable movement?
Absolutely. Gravenoir™ watches use precise quartz movement for accuracy and durability — built for daily wear with gothic elegance.
How long does shipping take?
Orders ship within 2–3 business days. U.S. delivery typically arrives in 10–15 business days; international times vary based on destination.
What if my item arrives damaged?
We’ll make it right. Contact us within 48 hours with photos and your order number for a swift replacement or refund.
What is your return policy?
Unworn watches and unused goblets in original packaging are eligible for returns within 14 days of delivery. See full policy.
Can I gift-order and add a note?
Yes. Add your note at checkout; we’ll pack it with care (no pricing in the box). Perfect for collectors and midnight souls.
Shipping at a Glance
- Processing: 2–3 business days (1–2 with Front of the Line shipping).
- Delivery Window: 12–20 business days on average, depending on location.
- Tracking: Sent by email once shipped (may take 3–5 days to update).
- Customs/Duties: Buyer is responsible for any import fees.
- Delivery Proof: Carrier “Delivered” scan is considered proof of delivery.
